FAQ
What makes a Beni rug a Beni rug?
We count the time it takes to make our rugs in months. Our highly trained team is obsessive about quality, excellence and treating our employees like family. A Beni rug is made at our state-of-the-art Studio outside of Marrakech, in fair-trade certified conditions, using heritage quality wool. It undergoes a top secret washing process that lends our rugs a sheen, softness and quality unlike anything else we've found. Our designs are developed in-house either by our team or in partnership with leading design world figures. Taken together, these elements create a rug unlike any other, destined for homes unlike any other.
Where are Beni Rugs made?
Great question! We are proud to be the first vertically integrated rug company in Morocco - meaning that we own and operate our own weaving and washing facilities. Doing so allows us to pay our weaving team 2 - 4x the national average, provide a beautiful working environment, and create the highest quality rugs imaginable.
Do you sell your rugs on other websites?
We do not. Our website is our flagship store, designed to welcome you and share our vision of handcrafted rugs. Unfortunately, other sites and sellers frequently copy our designs and even use our photos to sell their rugs. Our website is the only place to buy one of our original designs or one of our collaboration styles, woven with the highest quality materials in fair-trade certified working conditions. Our color palettes are the result of years of research and fine tuning, and are not available anywhere else.
What are Beni Rugs made from?
Beni Rugs are made the very highest quality, 100% live wool available. The wool is locally and humanely sourced in Morocco. We partner with a 3rd generation wool expert to create custom colors that are only available through our website.
Why are your rugs more expensive than other rugs made in Morocco?
The answer comes down to our people, our process, and our materials. Each Beni rug begins with heritage quality wool dyed in exclusive color palettes. Our weaving team is compensated at 2 - 4x the national average, works in a beautiful environment, and benefits from free transport and childcare. The Beni Studio is a fair trade facility in which every detail of every rug is obsessed over. Our state of the art washing facility creates rugs with an extraordinary texture and finish. We believe in doing things the slow way, the right way, and with the upmost respect for our team.
Will my rug shed?
Beni Rugs are made from 100% natural wool . All natural fiber rugs will shed slightly, especially in the beginning. Don't worry! Nothing is wrong with your rug. It's simply the nature of the material and the construction. That being said, we put our rugs through a very intensive washing and drying process (sometimes up to 5 times per rug) to eliminate as much shedding as possible before shipment. Regular vacuuming in the first couple of weeks will help to quickly reduce shedding.
What is the warranty on my rug?
Please follow our care instructions to ensure a long life for your new heirloom. If anything does go awry, please drop us a line at bonjour@benirugs.com and we'll make it right.
Where can I see a Beni rug in person?
Please visit us at our Apartment in New York City or at our main HQ - the Studio in Marrakech. You can make an appointment at either location to come see and feel for yourself! We're always busy planning ways you can get your hands (and feet!) on a Beni rug. Sign up for our email list and be the first to know when we announce events, pop-ups, and more.
How can I be sure I'm getting the right size?
As a first step, click here to check out our rug guide. One step better - our team of Beni designers are here to chat rug styles and sizing. Email us at bonjour@benirugs.com and one of our team members will be right back to you.
Will my rug be exactly how it looks in the picture?
In a word, no. Each rug is made entirely by hand in fair trade certified ateliers from 100% live wool. This means that natural, beautiful variations are part of the charm of a rug woven by hand - in a word of mass produced products, we value these differences as the true markers of luxury.
After weeks of weaving, our rugs are washed and hung to dry under the desert sun, which means the colors can fade slightly.
Final sizing can also vary by 4% due to the handmade nature of the product.
All Beni rugs are perfectly imperfect, which is part of what makes each one so special—it was made just for you.
Can I make changes to my order?
After placing an order, you have 24 hours to cancel or change your order.
Can I cancel my order?
After placing an order, you have 24 hours to cancel and get your money back. Because every piece is made by hand just for you, orders not canceled after this time cannot be canceled or refunded.
When am I going to be charged for my order?
You will be charged the total cost once your order is placed.
Do you charge sales tax?
For orders heading to the US, we charge state sales tax where applicable. For international orders, duties and taxes will be charged depending on the destination country.
If I want a design I don't see, what should I do?
That's easy - just let us know! Reach our team at bonjour@benirugs.com and let us know what you have in mind.
Do you recommend rug pads?
Yes! While not essential, rug pads add a layer of protection for your floors and your rug. They are especially handy for lighter flatweave rugs to hold them in place. They also just make any rug more comfortable. We offer rug pads by request - simply let us know that you're interested in one by emailing bonjour@benirugs.com.
Do you ever have sales or give discounts?
We encourage you to put your name on our email list in order to find out about our latest offers. Once a year, on Black Friday, we have a sample sale where we empty our closet of any production samples or any rugs that didn't turn out exactly as planned, but are still beautiful!
Do you have a trade program for design professionals?
We do! Our trade program offers exclusive benefits, sampling, custom options and special pricing. Please apply by emailing our trade sales team at trade@benirugs.com
How long will it take to get my rug?
New orders are processed within 24 hours, and sent straight to our Studio production team. The entire process - from setting up your loom, to weaving your rug, to washing and drying, takes 12 - 16 weeks. Rugs 9' x 12' and larger can take extra time. Kindly check in with our team for order updates.
How much does shipping cost?
For shipments to the USA and to Europe, it's on us! All of our prices include the cost of shipping.
For other international destinations, it depends on where you live. Shipping rates will populate during checkout.
Please note that for shipments outside the US, duties and taxes may apply. We're happy to calculate these for you in advance, just drop us a line.
Where do you ship?
We ship to almost all international destinations! If you don't see your country as an option at checkout, kindly drop us a note to bonjour@benirugs.com and we'll look into it.
How do I know when my order has shipped?
As soon as your rug is approved by our quality control team in Morocco, we'll send you a tracking number to follow its journey.
Is there a way to get my Beni rug sooner?
Sometimes we can make magic happen - but remember that weaving by hand takes time. In a world of instant gratification, we treasure the ancient ways of creating objects meant to last. If you're in a rush, kindly email us at bonjour@benirugs.com and we'll let you know what we can do.
What are my delivery options?
Standard shipping is via FedEx International Air from Marrakech. We offer white glove delivery in NY and CA for an additional fee. If you'd like a quote for white glove delivery, kindly drop our team a note to bonjour@benirugs.com.
Can I cancel my order?
After placing an order, you have 24 hours to cancel and receive a refund. Because every rug is made just for you, entirely by hand, orders cannot be canceled past this deadline.
International Shipping: Duties & Taxes
If you are shipping within the USA, local state sales tax will be charged where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Beni Rugs pay use tax on those purchases unless exempt under local State law. Duties, they do not apply to for shipments to the USA.
Outside the USA, all destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties are not included in your final purchase price. You will instead be invoiced by our shipping partner and be liable for all charges applied to your order.